Maple Lane Property

Maintenance Request 24/7

You can report and request maintenance for your property any day and anytime....it's easy !

Once your maintenance is logged, we will discuss the request with your Landlord for their instructions.

If an issue arises that requires urgent attention, you will be able to escalate the matter through the chat service to help determine IF it requires after-hours attention and how the issue can first be isolated and ensure both you and the property are kept safe.

Any maintenance deemed to be ‘user error’, or ‘no fault found’, the tenant will incur the cost of the invoice. So please ensure any troubleshooting steps requested by the trade, or agent are followed through with to avoid unnecessary cost for yourself.

EMERGENCY MAINTENANCE:

Emergency maintenance is considered to be fire, floor or electrical issue.

Afterhours Plumber: Hydro-Jet Solutions 0448 644 534

Afterhours Electrical: Cornell Electrical 8317 5797

Locksmith: Keyworks Locksmith 0488 444 999

Note: Afterhours trades will ‘make safe’ and then return during business hours to complete the maintenance to avoid unnecessary costs as per their business policies.

SES: For flood and storm emergencies, please contact SES: www.ses.sa.gov.au

For power outages, you must check for known power outages prior to calling after hours www.sapowernetworks.com.au/outages/

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